Privacy Policy

Big Island Activities LLC, doing business as Manta Ray Night Snorkel ("Manta Ray Night Snorkel," "we," "us," or "our"), operates the website located at https://www.mantaraynightsnorkel.com (the "Site").

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, interact with our content, or book tours promoted on this Site, including tours operated by our affiliated brands (Hawaii Oceanic and Coral Reef Snorkel Adventures) and tours offered through independent third-party affiliate partners.

By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you in three primary ways: information you provide, information collected automatically, and information received from third parties.

A. Information You Provide

You may voluntarily provide personal information when you:

• Complete forms

• Request information

• Subscribe to communications

• Book or inquire about tours

• Contact us by email, phone, or chat

• Participate in promotions or surveys

This may include:

• Name

• Email address

• Phone number

• Travel details

Payment-related or booking-related information (typically processed by third-party platforms)

Any other information you choose to provide

B. Information Collected Automatically

When you visit the Site, we may automatically collect technical and usage information, including:

• IP address

• Device identifiers

• Browser type

• Operating system

• Approximate location

• Referring and exit pages

• Pages viewed and interactions

• Date, time, and duration of visits

This information is collected through cookies, pixels, SDKs, APIs, server-side tracking, and similar technologies.

C. Cookies, Tracking Technologies, and Server-Side Data Collection

We use both client-side and server-side technologies to operate and optimize our Site, including:

• Cookies

• Conversion pixels

• Event tags

• Server-side tracking systems

• Web beacons and similar tools

These technologies support:

• Site functionality

• Analytics and performance measurement

• Marketing attribution

• Advertising and retargeting

• Fraud prevention

• User experience improvements

Third-party platforms may include, but are not limited to:

• Google services (Analytics, Ads, Tag technologies)

• Meta (Facebook and Instagram)

• Other analytics, advertising, CRM, booking, and marketing platforms

These providers may collect data directly and process it under their own privacy policies.

2. How We Use Information

We may use information to:

• Operate and maintain the Site

• Facilitate tour inquiries and bookings

• Communicate with users

• Provide customer support

• Deliver confirmations and updates

• Improve our services, content, and offerings

• Personalize marketing and advertising

• Measure campaign performance and attribution

• Conduct analytics and internal research

• Prevent fraud and abuse

• Comply with legal obligations

• Enforce our agreements

3. Tours, Affiliates, and Third-Party Websites

MantaRayNightSnorkel.com promotes tours that are:

• Operated by Big Island Activities LLC through Hawaii Oceanic and Coral Reef Snorkel Adventures

• Operated by independent tour companies through affiliate partnerships

When you click an external booking link, you may leave our Site and enter a third-party platform. Any information you provide there is governed by that provider's privacy policy, not this one.

We are not responsible for the data practices, policies, or content of third-party websites.

4. How We Share Information

We may disclose information in the following circumstances:

A. Service Providers

We share information with vendors who perform services on our behalf, such as:

• Website hosting and cloud infrastructure

• Analytics and advertising platforms

• Booking and payment processors

• Marketing and CRM providers

• Email and communication services

These parties may access information only to perform services for us.

B. Tour Operators and Partners

Information may be shared with Hawaii Oceanic, Coral Reef Snorkel Adventures, or third-party tour providers as reasonably necessary to respond to inquiries, process bookings, or deliver services.

C. Legal and Security Purposes

We may disclose information if required to do so by law or if we reasonably believe disclosure is necessary to:

• Comply with legal obligations

• Protect rights, safety, and property

• Investigate fraud or security incidents

• Enforce our terms and policies

D. Business Transfers

If we undergo a business transaction such as a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

5. Advertising, Analytics, and Behavioral Tracking

We use advertising and analytics tools that help us understand how visitors use the Site and allow us to:

• Deliver interest-based advertising

• Build marketing audiences

• Measure conversion events

• Improve attribution accuracy

• Optimize campaigns

These activities may involve the sharing of identifiers such as cookies, device IDs, and hashed data with advertising partners.

You can manage cookie settings through your browser or advertising preferences through third-party platforms. Limiting tracking may affect certain Site features.

6. California Privacy Rights (CPRA)

This section applies to California residents.

Under California law, you have the right to:

• Know what personal information we collect, use, disclose, and share

• Request access to the personal information we hold about you

• Request deletion of personal information, subject to legal exceptions

• Request correction of inaccurate personal information

• Limit the use and disclosure of sensitive personal information (if applicable)

• Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising

• Not be discriminated against for exercising your rights

Categories of Information We Collect

In the past 12 months, we may have collected:

• Identifiers (name, email, IP address, device identifiers)

• Internet activity (browsing behavior, interactions, usage data)

• Commercial information (tour inquiries and transactions)

• Geolocation data (approximate location)

• Marketing and advertising data

Purposes for Collection

We collect this information for purposes described in this policy, including operations, bookings, marketing, analytics, advertising, security, and legal compliance.

Sale or Sharing of Information

We do not sell personal information for money. However, California law defines "sharing" broadly and may include disclosure of identifiers to advertising platforms for targeted advertising and attribution purposes.

You may opt out of such sharing by contacting us using the information below.

Exercising Your Rights

To submit a request, contact us at:

support@bigislandactivities.com
76-6279 Kololia St., Kailua Kona, HI 96740

We may need to verify your identity before processing your request. Authorized agents may submit requests on your behalf as permitted by law.

7. Data Retention

We retain information only as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Children's Privacy

This Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of the Site indicates acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or your rights, contact:

Big Island Activities LLC
DBA Manta Ray Night Snorkel

76-6279 Kololia St., Kailua Kona, HI 96740
support@bigislandactivities.com
(702) 350-1985